Track Your Order

Track Your Order

Every Steamova order ships with tracking. Here's how to find yours.

1. Check your email

As soon as your parcel leaves our fulfilment centre, we email you a shipping confirmation containing your tracking number and a direct tracking link. It's sent to the address you used at checkout — if you can't see it, check your spam or promotions folder.

2. Use your order status page

Your original order confirmation email contains a View your order link. That page updates automatically with the latest carrier status, so it's the quickest way to see where things stand without hunting for a tracking number.

3. Track directly with the carrier

Once you have your tracking number, you can enter it on the carrier's own site for the most detailed scan history.

Good to know

  • Allow 24–48 hours. Tracking often shows "label created" or nothing at all for the first day or two, until the parcel is scanned into the carrier network. This is normal and doesn't mean anything is wrong.
  • Processing comes first. Orders are prepared within 1–3 business days before they ship, so tracking won't exist immediately after you order.
  • International orders pass through customs. Tracking can go quiet for several days during customs clearance, then resume.
  • Multiple items may ship separately. If you ordered accessories alongside your steam cleaner, they may arrive in more than one parcel with more than one tracking number.

Marked delivered, but nothing arrived?

Before contacting us, please:

  1. Check around your delivery location — porches, side gates, letterboxes, building reception.
  2. Ask neighbours and anyone else at the address.
  3. Contact the carrier directly with your tracking number — they can often confirm the exact GPS drop point.

If it still hasn't turned up, email us at info@steamova.com with your order number and we'll help you sort it out.

Still stuck?

If it's been more than 5 business days since you ordered and you haven't received a shipping confirmation, get in touch at info@steamova.com with your order number. We reply within 1–2 business days.

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