Refund policy

Steamova Return & Refund Policy

We want you to love your Steamova steam cleaner. If something isn't right, we're here to help.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return. To be eligible:

  • The item must be unused and in the same condition you received it
  • It must be in the original packaging, including all accessories, manuals, and inserts
  • Proof of purchase (order number or confirmation email) is required

Items returned outside this window, damaged through misuse, or missing original packaging/accessories may not be eligible for a refund.

How to Start a Return

  1. Email us at info@steamova.com with your order number and reason for return
  2. We'll send you return instructions and a shipping label (if applicable)
  3. Pack the item securely in its original packaging
  4. Ship it back using the provided label or instructions

Please do not send items back without contacting us first, returns sent without prior authorization may experience delays in processing.

Refunds

Once we receive and inspect your return, we'll notify you by email whether your refund has been approved.

  • Approved refunds are processed to your original payment method within 5–10 business days
  • Your bank or credit card provider may take additional time to post the refund to your account
  • Original shipping charges are non-refundable, unless the return is due to our error (damaged, defective, or incorrect item)

Damaged, Defective, or Incorrect Items

If your Steamova arrived damaged, defective, or isn't what you ordered, please contact us within 7 days of delivery at info@steamova.com with:

  • Your order number
  • A photo or short video of the issue
  • A brief description of the problem

We'll work quickly to send a replacement, repair, or full refund including return shipping costs at no cost to you.

Exchanges

Need a different colorway (Slate Gray ↔ Teal Blue)? We're happy to exchange an unused item within the 30-day window. Contact us at info@steamova.com to arrange an exchange.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned once used:

  • Fabric mitts and cleaning cloths that have been used
  • Any accessory that has been in direct contact with water/steam during use

Unused accessories in original packaging remain eligible for return under the standard policy.

 

Return Shipping Costs

  • Change of mind returns: Customer is responsible for return shipping costs
  • Defective, damaged, or incorrect items: Steamova covers return shipping costs

Questions?

We're here to help. Reach out anytime at info@steamova.com or through our [Contact Us] page, and we'll get back to you within 1–2 business days.

This policy applies to purchases made directly through steamova.com. If you purchased a Steamova product through a third-party retailer, please refer to that retailer's return policy.