Shipping policy

Steamova Shipping Policy

Last updated: 28/07/2026

Thanks for shopping with Steamova! Here's everything you need to know about how we get your order to your door.

Processing Time

All orders are processed within [1–3] business days (excluding weekends and holidays) after payment confirmation. Once your order ships, you'll receive a confirmation email with tracking information.

Orders placed during sales, promotions, or holiday periods may experience slightly longer processing times. We'll always do our best to get your order out as quickly as possible.

Shipping Rates & Delivery Times

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	[5–10] business days	[$4.99
Expedited Shipping	[5–8] business days	[$8.99]

Delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays can occasionally occur due to carrier issues, weather, customs (for international orders), or high-volume periods.

Free Shipping

We offer free standard shipping on orders over $50. Discount is automatically applied at checkout — no code needed.

Order Tracking

Once your order ships, you'll receive an email with a tracking number and link. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.

If you haven't received tracking information within [X] business days of placing your order, please reach out to us at shopsteamova@gmail.com].

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at [shopsteamova@gmail.com] — we'll do our best to update it before your order ships, but we cannot guarantee changes once an order has been processed.

Lost or Stolen Packages

Steamova is not responsible for packages lost or stolen after being marked as "delivered" by the carrier. If your tracking shows delivered but you haven't received your package, please:

Check around your delivery location and with neighbors
Contact the carrier directly with your tracking number
Reach out to us at [shopsteamova@gmail.com] and we'll help however we can

Damaged in Transit

If your order arrives damaged, please contact us within 7 days of delivery at shopsteamova@gmail.com with photos of the damaged item and packaging. We'll arrange a replacement or refund at no additional cost to you.