Privacy policy

Steamova Privacy Policy

This Privacy Policy describes how Steamova ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from steamova.com (the "Site").

1. Information We Collect

Information you provide to us:

  • Name, email address, phone number
  • Shipping and billing address
  • Payment information (processed securely by our payment provider, we do not store full card details)
  • Any information you provide when contacting customer support or subscribing to our newsletter

Information collected automatically:

  • IP address and general location (used for currency/region detection and fraud prevention)
  • Browser type, device type, and operating system
  • Pages visited, time spent on the Site, and referring URLs
  • Cookies and similar tracking technologies (see Section 4 below)

Information from third parties:

  • Analytics providers (e.g., Google Analytics)
  • Advertising platforms (e.g., Meta/Facebook, TikTok, Google Ads), if you interact with our ads
  • Our payment processor, for fraud prevention and transaction verification

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and customer support
  • Communicate with you about your order, account, or inquiries
  • Send marketing emails and promotions (only if you've opted in, you can unsubscribe anytime)
  • Improve our Site, products, and customer experience
  • Detect and prevent fraud, abuse, or security issues
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We share information only with:

  • Service providers who help us operate our business, such as our e-commerce platform (Shopify), payment processors, shipping carriers, email marketing tools, and customer support software
  • Advertising and analytics partners, to help us understand Site performance and show relevant ads (you can opt out, see Section 4)
  • Legal authorities, if required by law, subpoena, or to protect our rights, property, or safety

All third parties we work with are required to handle your information securely and only use it for the purposes we've authorized.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep items in your cart as you browse
  • Remember your currency and region preferences
  • Understand how visitors use our Site (analytics)
  • Show relevant ads on other platforms (retargeting)

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site, such as cart functionality.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, accounting, or reporting requirements. Order and transaction records are typically retained for as long as required by applicable tax and business laws.

6. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing
  • Withdraw consent for marketing communications at any time
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at info@steamova.com. We will respond within the timeframe required by applicable law.

For EU/UK visitors: You have rights under the General Data Protection Regulation (GDPR). For California residents: You have rights under the California Consumer Privacy Act (CCPA). For Singapore-based customers: Your data is handled in accordance with the Personal Data Protection Act (PDPA).

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

As we operate internationally, your information may be transferred to and processed in countries other than your own, including Singapore and countries where our service providers (such as Shopify) operate. We take steps to ensure your information receives an adequate level of protection wherever it is processed.

9. Children's Privacy

Our Site is not directed at children under 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us at info@steamova.com so we can delete it.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: info@steamova.com Website: steamova.com

This Privacy Policy applies only to information collected through steamova.com and does not apply to information collected offline or through third-party sites not owned or controlled by Steamova.